Terms of Service

1. General Information

StoreKite is a trading name operated by Szymon Bubała, an entrepreneur registered in Poland under Polish law (NIP/tax registration details provided upon request). Registered office: Poland. Contact: [email protected].

These Terms apply to all services provided by StoreKite unless a separate written agreement explicitly supersedes specific provisions.

2. Scope of Services

StoreKite provides AI-powered e-commerce development services, including but not limited to:

• Headless WooCommerce + Nuxt 3 frontend development
• Server-side tracking setup (Google Analytics 4, Google Tag Manager, Meta Conversions API)
• AI content pipeline configuration (automated blog, social media drafts, email automation)
• WordPress management and MCP integration
• Performance optimization and Vercel deployment
• Optional ongoing AI Care retainer (content management, monitoring, maintenance)

The exact scope, deliverables, timeline, and pricing for each engagement are defined in a separate Project Agreement signed by both parties before work begins.

3. How We Work Together

Discovery Call

All projects begin with a free 30-minute discovery call to assess your needs, review your current technical setup, and determine project fit. There is no obligation to proceed.

Project Agreement

Before any billable work begins, StoreKite prepares a detailed Project Agreement specifying scope, deliverables, timeline, and price. Work commences only after the Project Agreement is countersigned by both parties and the initial payment has been received.

Communication

Primary communication takes place via email. StoreKite aims to respond to client communications within 1 business day. Project progress is shared via agreed tools or regular status updates as specified in the Project Agreement.

Revisions and Change Requests

Each project includes a defined number of revision rounds as specified in the Project Agreement. Revisions within scope are included. Change requests that expand the agreed project scope will be assessed and quoted separately at StoreKite's standard rate.

4. Pricing and Payment

Pricing

All prices are quoted and invoiced in EUR. VAT may be applicable depending on the client's country and business registration status. Polish VAT rules apply to clients based in Poland.

Payment Structure

• Initial payment: 50% of the agreed project value, due before work begins
• Final payment: 50% of the agreed project value, due before final delivery and deployment
• AI Care retainer services: billed monthly in advance via bank transfer or card

Payment Terms

Invoices are payable within 14 days of issuance. Late payments accrue statutory interest as provided under Polish law (Ustawa o terminach zapłaty w transakcjach handlowych). StoreKite reserves the right to suspend work on outstanding projects until overdue invoices are settled.

Cancellation

If the client cancels the project after work has commenced:

• Before 25% completion: the initial payment (50% of project value) is non-refundable
• After 25% completion: all payments made to date are non-refundable
• All completed deliverables produced up to the point of cancellation remain the client's property upon receipt of all due payments

5. Intellectual Property

Client's Intellectual Property

Upon receipt of full payment, all custom code, configurations, designs, and content created specifically for the client's project become the client's property. StoreKite transfers all applicable intellectual property rights to the client.

StoreKite's Intellectual Property

StoreKite retains ownership of its proprietary tools, internal frameworks, templates, methodologies, and pre-existing code used in building the client's project. A non-exclusive, irrevocable license to use these components within the delivered project is granted to the client.

Portfolio and Case Study Rights

Unless explicitly requested otherwise in writing before project commencement, StoreKite retains the right to reference the project in its portfolio and to use anonymized, aggregated data (without disclosing confidential business information or trade secrets) for marketing and case study purposes.

6. Limitation of Liability

StoreKite provides services as described and agreed in the Project Agreement. We make no warranties beyond what is explicitly stated in the Project Agreement.

To the maximum extent permitted by applicable law:

• StoreKite is not liable for indirect, incidental, consequential, special, or punitive damages, including loss of revenue or profit
• StoreKite's total liability for any claim is limited to the total amount paid by the client for the specific service that gave rise to the claim
• StoreKite is not liable for service interruptions, data loss, or errors caused by third-party services (hosting providers, payment gateways, analytics platforms, etc.)

7. Warranty and Post-Delivery Support

Included support after project delivery:

• 90 days of bug-fix support for defects in StoreKite's deliverables (Growth Store and AI Store packages)
• Bug-fix support covers defects arising from StoreKite's own work; it does not cover issues caused by third-party changes, client modifications, or scope changes

After the 90-day support period, ongoing support is available through the AI Care monthly retainer or on a time-and-materials basis at StoreKite's standard hourly rate.

8. Complaints

If you are dissatisfied with StoreKite's services, please follow this process:

1. Contact us at [email protected] with a written description of the issue
2. StoreKite will acknowledge your complaint within 2 business days
3. StoreKite will work in good faith to investigate and resolve the issue within 14 days
4. If agreement cannot be reached, disputes are subject to the governing law and jurisdiction specified in Section 9

9. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Poland. Any disputes arising from or relating to these Terms or any Project Agreement shall be resolved by the competent civil courts having jurisdiction over StoreKite's place of business in Poland.

For consumers (B2C): Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection legislation.

For businesses (B2B): Disputes shall be resolved exclusively by the court competent for StoreKite's registered place of business.

10. Changes to These Terms

StoreKite may update these Terms of Service from time to time. The date of the most recent revision is shown at the top of this page. For ongoing projects, the Terms in effect at the time of signing the Project Agreement apply for the duration of that project.

11. Contact

For questions or concerns regarding these Terms of Service, please contact:

Email: [email protected]

Website: storekite.ai / storekite.com